Frequently Asked Questions
Shipping & Delivery
How much does shipping cost?
We offer free shipping on orders over £35 within the UK and free shipping on orders over €60 within the EU.
How long does delivery take?
UK orders typically arrive within 2–5 business days. EU orders typically arrive within 5–10 business days.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your delivery.
Do you ship to all EU countries?
Yes, we ship across the EU. If you have any questions about your specific country, please contact us at hello@nuvessaskincare.com.
What happens if I'm not home when my order arrives?
The carrier will usually leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.
My order hasn't arrived — what should I do?
If your order hasn't arrived within the expected timeframe, please contact us at hello@nuvessaskincare.com and we will investigate immediately.
About Our Products
Are Nuvessa products vegan?
Yes! All Nuvessa Skincare products are 100% vegan and cruelty-free. We never use animal-derived ingredients or test on animals.
Are your products ECOCERT certified?
Yes, our formulas are ECOCERT COSMOS Natural certified, ensuring the highest standards of natural and organic cosmetics.
Are your products suitable for sensitive skin?
Yes, our products are formulated to nourish sensitive, dry and dull skin without compromise. We always recommend doing a patch test before full use.
How long until I see results?
Most customers notice a visible difference within 7–14 days of consistent use. For best results, use your products daily as directed.
What is the shelf life of Nuvessa products?
Our products have a shelf life of 12–24 months when stored correctly, away from direct sunlight and heat. Each product displays a PAO (Period After Opening) symbol indicating how long it is safe to use after opening.
Can I use Nuvessa products during pregnancy?
We recommend consulting your doctor or midwife before using any new skincare products during pregnancy or breastfeeding.
Returns
Can I return a product?
Yes, we accept returns within 30 days of purchase. The product must be unused and in its original packaging. Please contact us at hello@nuvessaskincare.com to initiate a return.
Contact Us
How can I get in touch?
You can reach us by email at hello@nuvessaskincare.com or through our Contact Us page. We aim to respond within 24 hours.